Assistant Store Supervisor

2 months ago

Greenfield, California, United States Fedex Ground Full time
POSITION SUMMARY:
Oversees a retail unit, emphasizing the delivery of a seamless and positive customer journey. Aids in the management and guidance of all staff members and operational activities, ensuring all production and retail functions, as well as shipping and quality assurance processes, are effectively monitored and facilitated. Acts as the store leader in the absence of the Store Manager. The Assistant Store Supervisor is expected to perform all tasks typically executed by team members.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
  • Exhibits consultative behaviors to guarantee friendly, courteous, and expert service is provided to all customers
  • Assesses the effectiveness and productivity of team members in fostering positive customer interactions
  • When necessary, addresses customer disputes and complaints to ensure prompt resolution and satisfaction
  • Fosters a customer-centric atmosphere in all areas of the store (production, retail, self-service, and shipping) and supervises the store to maintain a clean and professional environment
  • Implements and oversees a system for customer flow in the store to enhance service experiences, ensuring customer needs are met swiftly and quality products are provided
  • Facilitates training and development of team members during assigned shifts by tracking goals and offering constructive feedback
  • Conducts interviews for job candidates, adheres to all company hiring policies, and assists the Store Manager in the recruitment of team members
  • Mentors, advises, and provides feedback to team members regarding their performance and ensures compliance with company policies and standards
  • Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are conducted
  • Supervises shipping-related services and activities
  • Responsible for communicating with the Store Manager and team members regarding daily/weekly/monthly objectives, performance metrics, customer concerns, and company initiatives
  • Adheres to and enforces established company policies and procedures while maintaining a controlled environment
  • Assists the Store Manager in reviewing and processing payroll and daily closeout of point-of-sale systems
  • Performs additional administrative tasks as required, including but not limited to scheduling, payroll management, training compliance, daily closeout of point-of-sale systems, ordering and receiving supplies, and inventory management
  • All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
  • High School diploma or equivalent education
  • 1+ year of relevant experience, prior supervisory experience preferred
ESSENTIAL FUNCTIONS:
  • Ability to stand for the entire shift, excluding meal and rest periods
  • Ability to lift and move 55 pounds
  • Ability to consistently bend/twist at the waist and knees
  • Ability to effectively communicate with customers, vendors, and team members
  • Ability to consistently perform work activities requiring cooperation and instruction
  • Ability to function in a fast-paced environment under significant pressure
  • Ability to maintain attention and concentration for extended periods
  • Ability to work with minimal supervision
  • Ability to regularly report to work and maintain established business hours to support the company operations
Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

FedEx Ground is committed to delivering exceptional customer experiences, operational excellence, and financial success through a quality-focused culture and the practical application of quality principles.
  • Identifies areas for improvement in internal processes and proposes viable solutions.
  • Collaborates with management to minimize costs and waste while optimizing profitability in assigned areas.
  • Applies quality concepts learned during training in daily operations.
  • Supports FedEx Ground's quality initiatives.
FedEx Ground is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant based on various protected characteristics. We encourage applications from America's Military Veterans and individuals with disabilities.

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