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Full Time Bilingual Customer Service Representative Insurance Specialist

2 months ago

Haverhill, Massachusetts, United States Almanzar Insurance Services LLC Full time
Job Description

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Almanzar Insurance Services LLC. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:

  • Handle customer inquiries and respond to their concerns in a timely and professional manner.
  • Provide information about our insurance products and services, and assist customers in making informed decisions.
  • Document and update customer records based on interactions, ensuring accurate and up-to-date information.
  • Develop and maintain a knowledge base of our evolving insurance products and services, staying up-to-date on industry developments and trends.

Qualifications:

  • Previous experience in customer service, sales, or related fields, with a strong background in insurance.
  • Ability to build rapport with clients, understanding their needs and concerns.
  • Ability to prioritize and multitask, managing multiple customer interactions simultaneously.
  • Positive and professional demeanor, with excellent written and verbal communication skills.
  • Strong analytical and problem-solving skills, with the ability to resolve complex customer issues.

Company Description:

Almanzar Insurance Services LLC is a dynamic and fast-paced insurance company, dedicated to providing exceptional customer service and support to our clients. We are committed to building long-term relationships with our customers, and we are seeking a highly skilled and experienced Customer Service Representative to join our team.