Customer Service Representative

2 weeks ago


DuBois, Pennsylvania, United States CNB Bank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Multi-Experience Agent at CNB Bank. As a key member of our team, you will be responsible for providing exceptional personalized service to clients through various channels, including Enhanced Teller Machine (ETM) interactions, customer service center calls, and live chat.

Key Responsibilities
  • Provide Exceptional Client Service: Respond to client inquiries, manage complaints, and resolve problems while delivering an enhanced banking experience.
  • Foster Our Culture: Greet coworkers pleasantly, engage in constructive collaboration, and demonstrate excellent communication skills.
  • Embrace Technology and Change: Stay up-to-date with competitor and industry-wide solutions and standards, and continually evaluate processes and procedures to effectively use technology for efficiencies and accuracy.
  • Focus on Accuracy and Attention to Detail: Perform all requests from clients and coworkers in an accurate and timely manner, adhering to all bank policies and procedures.
  • Seek Professional Development Opportunities: Take advantage of training and learning opportunities to further increase banking knowledge and customer service skills.
Requirements

To be successful in this role, you must possess a high school diploma or general education degree (GED), with related experience and secondary education preferred. You should also have excellent communication and interpersonal skills, as well as the ability to read, comprehend, and interpret documents.

We offer a comprehensive benefits package, including medical, dental, vision, and life insurance, 401K with company match and profit-sharing program, paid time off, and recognized holidays. We are an equal opportunity employer and welcome applications from diverse candidates.



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