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Customer Experience Representative

2 months ago

DuBois, Pennsylvania, United States CNB Bank Full time
About the Role

CNB Bank is seeking a highly skilled and customer-focused Customer Experience Representative to join our team. As a key member of our banking team, you will be responsible for providing exceptional personalized service to clients through various channels, including Enhanced Teller Machine (ETM) interactions, customer service center calls, and live chat.

Key Responsibilities
  • Provide Exceptional Client Service: Demonstrate commitment to our clients by responding to inquiries, managing complaints, and resolving problems while providing an enhanced banking experience.
  • Foster Our Culture: Greet coworkers pleasantly and engage in welcoming and constructive collaboration. Demonstrate excellent communication skills through effective conversations. Be the source of exceptional client and employee experiences.
  • Embrace Technology and Change: Embrace change and new technology in order to stay up-to-date with competitor and industry-wide solutions and standards. Continually evaluate processes and procedures to effectively use technology for efficiencies and accuracy.
  • Focus on Accuracy and Attention to Detail: Perform all requests from clients and coworkers in an accurate and timely manner. Adhere to all bank policies and procedures and meet departmental goals in order to provide exceptional client experiences.
  • Seek Professional Development Opportunities: Take advantage of training and learning opportunities presented to further increase banking knowledge and customer service skills. Continue professional development by voluntarily participating in elective courses or webinars.
Requirements
  • Qualifications, Education, & Experience: To perform this job successfully, an individual must be able to perform each essential job requirement satisfactorily and a skills inventory is listed below. A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred. Successful completion of required background checks is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Language Skills: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate to clients directly and effectively. Bilingual skills preferred but not required.
  • Technology Skills: Ability to use technology systems and possess good computer skills including email, internet, and intranet use. Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines, and any other computer programs pertinent to performing job duties.
  • Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands and Work Environment

This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.

Benefits
  • Medical, Dental, Vision & Life Insurance
  • 401K with company match and profit-sharing program
  • Paid Time Off & Recognized Holidays
  • Leave policies
  • Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet Insurance)
  • Employee Assistance Program
  • Employee Health & Wellness Program
  • Special Loan and Deposit Rates
  • Gradifi Student Loan Paydown Plan
  • Rewards & Recognition Programs and much more

Eligibility requirements apply.