Application Specialist

1 week ago

Cohoes, New York, United States Center for Disability Services Full time

The Center for Disability Services is seeking a skilled Application Specialist to join our team. As an Application Specialist, you will play a critical role in providing technical and user support for a subset of software applications within the Center.

Key Responsibilities:

  • Provide user and technical support to Center staff for a subset of supported software applications.
  • Act as second-level support to the Help Desk Staff.
  • Investigate and diagnose user-reported issues to determine the source, resolve (if possible), or escalate to the appropriate area.
  • Create and maintain technical application documents and user documentation for all supported software.
  • Collaborate with business users, IT Department, and software vendors to ensure smooth and reliable operation of software while fulfilling business objectives and processes.
  • Assist with developing and documenting requirements for application design or change requests.
  • Assist with writing and implementing software test scripts for new and existing applications, including software upgrades and service pack installations.
  • Assist with application testing when needed.
  • Create and update user training documentation for new and existing applications.
  • Train end-users on new or existing software functionality and/or procedural or process changes when required.
  • Collaborate with IT Management to coordinate and test enhancements, upgrades, patches, and fixes.
  • Communicate with Help Desk staff regularly.
  • Identify changes and enhancements to applications that may affect users.
  • Apply, maintain, and document data element changes/configurations within the software application.
  • Assist with the set-up, maintenance, and documentation of application security for designated applications.
  • Lead small to medium-sized projects for software testing and implementation as requested.
  • Masters new tools and services to maintain and develop competence in the support area.
  • Participate on Center projects and committees as requested.

Requirements:

  • Associates Degree in Computer Science or related field required (4 years of relevant experience would be considered in lieu of an Associates degree); Bachelor's degree in Computer Science or related field preferred.
  • 2 years of relevant experience preferred, specifically in Application Support.
  • Experience working in a clinical setting using an Electronic Medical Record System strongly preferred.
  • Accounting/Finance or medical billing experience preferred.
  • Basic knowledge of Structural Query Language (SQL).
  • Basic knowledge of database design.
  • Basic familiarity with server configuration in relation to the application.
  • Basic report writing skills.
  • Data analysis skills.

This position is located on-site at our Cedar Street location in Cohoes, NY (some travel in and around the Capital Region is required). The compensation range for this position is $ to $ Rate of pay is commensurate on experience.

The Center for Disability Services is an Equal Opportunity Employer and does not discriminate against any protected class of job applicant or employee in our employment practices.

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