Application Specialist

2 weeks ago


Cohoes, New York, United States Center for the Disability Services Foundation Full time
Job Title: Application Specialist

We are seeking a highly skilled Application Specialist to join our team at The Center for Disability Services Foundation. As an Application Specialist, you will play a vital role in supporting our business and clinical software applications, ensuring smooth operations and empowering our staff to deliver exceptional care.

Key Responsibilities:
  • Provide technical and user support for a range of business and clinical software applications, including ERP systems, EMR systems, and learning management systems.
  • Investigate and resolve user-reported issues, collaborating with stakeholders to ensure timely solutions.
  • Assist IT management on system implementations, enhancements, upgrades, and patches.
  • Create scripts and conduct application testing to ensure functionality and changes meet requirements.
  • Assist in requirements gathering for application change requests and new application needs.
  • Install and upgrade software on client workstations, ensuring seamless integration and functionality.
  • Assist with maintaining application configurations and security settings as needed.
  • Conduct user training sessions on application and software fundamentals as needed.
  • Lead small to medium-sized projects related to software testing and implementation.
Requirements:
  • Associate's degree in Computer Science or related field required; Bachelor's degree preferred (relevant experience may be considered).
  • Minimum of 2 years of experience in Application Support, preferably in a professional setting.
  • Proficiency in software applications such as ERP systems, timekeeping applications like Kronos, and Learning Management Systems.
  • Strong understanding of database concepts.
  • Experience with MS Office Suite, MSO365, and related tools.
  • Demonstrated ability to document application functionality and user manuals.
  • Aptitude for teaching or training users in application usage.
  • Excellent time management, organizational, and customer service skills.
  • Familiarity with project management processes and the ability to lead small to medium projects.
  • Ability to collaborate within a team or work independently, while managing multiple tasks efficiently.
  • Knowledge of reporting tools such as SQL, SSRS, or Crystal Reports.
Compensation:

Compensation ranges from $23.02 to $29.60 per hour, commensurate with experience.

The Center for Disability Services Foundation is an Equal Opportunity Employer, fostering an environment where every individual's talents and contributions are valued and respected.



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