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Front-end Department Head Assistant

2 months ago

Ann Arbor, Michigan, United States Kroger - Milan Full time
Job Description

Job Title: Front-end Department Head Assistant

Job Summary:

We are seeking a highly skilled and experienced Front-end Department Head Assistant to join our team at Kroger - Milan. As a key member of our front-end department, you will be responsible for providing exceptional customer service, maintaining a safe and clean environment, and assisting the department manager in achieving sales and profit goals.

Key Responsibilities:

  • Customer Service: Create an outstanding customer experience through exceptional service, establish and maintain a safe and clean environment, and encourage customers to return.
  • Department Operations: Assist the department manager in reaching sales and profit goals, monitor quality assurance standards, and direct and supervise front-end department functions.
  • Front-end Operations: Support the day-to-day functions of the front-end department, assist with the execution of best practices, goals, and front-end standards, and promote the company's core values.
  • Leadership and Development: Promote trust and respect among associates, create an environment that enables customers to feel welcome, important, and appreciated, and develop and care about associates.
  • Communication and Teamwork: Communicate effectively and candidly, lead through positive influence, and collaborate with front-end associates and promote teamwork.
  • Problem-Solving and Safety: Identify and correct conditions that affect employee safety, uphold safety standards, and practice preventive maintenance.

Requirements:

  • Education: High school diploma or equivalent.
  • Experience: Retail or customer service experience, management experience, and second language skills (speaking, reading, and/or writing).
  • Skills: Effective communication skills, knowledge of basic math, and ability to handle stressful situations.

Career Path: This role offers opportunities for career growth and development, with potential career paths including Customer Service Manager and other management positions within the company.