Specialist in Customer Satisfaction
2 weeks ago
**About the Role**
We're seeking an experienced **Customer Experience Specialist** to join our team at Relief Factor. As a specialist, you'll support our rapidly growing customer base by answering and resolving questions and concerns via phone and email.
**Key Responsibilities**
Your key responsibilities will include:
- Answering and resolving high-volume telephone calls and emails
- Creating new customer accounts and recommending additional products and services that benefit our customers
- Processing orders and providing excellent customer service
**Requirements**
To succeed in this role, you'll need to:
- Reside in Washington State, Nevada, or Arizona
- Have call center experience (preferably)
- Demonstrate strong communication skills, both verbally and in writing
- Show a sense of urgency and professionalism in all interactions
- Be able to handle multiple responsibilities and priorities concurrently
**Compensation and Benefits**
We offer a competitive salary of $20-$22 per hour, as well as a comprehensive benefits package, including 100% employer-paid medical, dental, and vision coverage, 401(k) matching, and 15 PTO days in your first year and 10 paid holidays.
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