Customer Experience Professional

2 weeks ago


Kirkland, Washington, United States Relief Factor Full time
Customer Experience Specialist Job Description

Relief Factor is a wellness company dedicated to helping people feel their best. As a Customer Experience Specialist, you will play a crucial role in supporting our rapidly growing customer base by answering and resolving questions and concerns via phone and email using your best sales and customer service skills.

Job Overview:

  • Work a set schedule 8-hour schedule between 5 am - 9 pm, M-F, 7 am - 6 pm Sat & Sun (may include holidays).
  • Answer and resolve a high-volume telephone calls and emails.
  • Create new customer accounts and recommend additional products and services that benefit our customers.
  • Answer general questions about products; promotions, returns, refunds, cancellations, account modifications, shipping/tracking information and other issues as needed.
  • Process orders.

Requirements:

  • Must reside in Washington State, Nevada, or Arizona.
  • Call Center experience (preferred).
  • Strong sales and cross-sales skills.
  • Outstanding customer service, attention to detail, sense of urgency, and a high level of professionalism.
  • Ability to problem solve, think quickly and multi-task.
  • Strong communication skills both verbally and in writing.
  • Identify customers' needs, clarify information, research every issue, and provide solutions.
  • Excellent interpersonal skills and the ability to build and cultivate relationships with your team, internal business partners, and our customers.
  • Strong team orientation, customer focus, and the ability to thrive in a fast-paced, results-oriented environment.
  • Ability to handle multiple responsibilities and priorities concurrently.
  • Technical savviness and the ability to learn systems quickly.

Salary and Benefits:

We offer a competitive salary range of $20-$22 per hour and a comprehensive benefits package which includes:

• 100% Employer Paid Medical/Dental/Vision

• 401(k) with matching

• 15 PTO days your first year and 10 paid holidays

• Basic Life and AD&D

Relief Factor is an Equal Opportunity Employer and welcomes individuals from diverse backgrounds to apply for this position.



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