Customer Experience Professional
2 weeks ago
Relief Factor is a wellness company dedicated to helping people feel their best. As a Customer Experience Specialist, you will play a crucial role in supporting our rapidly growing customer base by answering and resolving questions and concerns via phone and email using your best sales and customer service skills.
Job Overview:
- Work a set schedule 8-hour schedule between 5 am - 9 pm, M-F, 7 am - 6 pm Sat & Sun (may include holidays).
- Answer and resolve a high-volume telephone calls and emails.
- Create new customer accounts and recommend additional products and services that benefit our customers.
- Answer general questions about products; promotions, returns, refunds, cancellations, account modifications, shipping/tracking information and other issues as needed.
- Process orders.
Requirements:
- Must reside in Washington State, Nevada, or Arizona.
- Call Center experience (preferred).
- Strong sales and cross-sales skills.
- Outstanding customer service, attention to detail, sense of urgency, and a high level of professionalism.
- Ability to problem solve, think quickly and multi-task.
- Strong communication skills both verbally and in writing.
- Identify customers' needs, clarify information, research every issue, and provide solutions.
- Excellent interpersonal skills and the ability to build and cultivate relationships with your team, internal business partners, and our customers.
- Strong team orientation, customer focus, and the ability to thrive in a fast-paced, results-oriented environment.
- Ability to handle multiple responsibilities and priorities concurrently.
- Technical savviness and the ability to learn systems quickly.
Salary and Benefits:
We offer a competitive salary range of $20-$22 per hour and a comprehensive benefits package which includes:
• 100% Employer Paid Medical/Dental/Vision
• 401(k) with matching
• 15 PTO days your first year and 10 paid holidays
• Basic Life and AD&D
Relief Factor is an Equal Opportunity Employer and welcomes individuals from diverse backgrounds to apply for this position.
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