Insurance Customer Service Representative

3 weeks ago


Mars, Pennsylvania, United States Synerfac Full time
Personal Lines Customer Service Representative

We are seeking a highly skilled and customer-focused Personal Lines Customer Service Representative to join our team at Synerfac. As a key member of our insurance team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Respond promptly to client inquiries and resolve issues related to personal lines insurance policies.
  • Assist clients with policy management, including renewals, endorsements, cancellations, and claims processing.
  • Support the sales team by generating quotes, conducting needs assessments, and recommending insurance products to clients.
  • Maintain accurate and up-to-date client records, ensuring compliance with regulatory requirements.
  • Stay informed about industry trends, product offerings, and regulatory changes to provide clients with relevant information.
  • Educate clients on insurance products and features, helping them make informed decisions about their coverage.
Requirements:
  • High school diploma or equivalent; a bachelor's degree in a related field is preferred.
  • Previous experience in personal lines insurance or a related field is preferred.
  • Licensed insurance Agent - personal lines highly preferred.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management abilities.
  • Proficient in using insurance management software and Microsoft Office Suite.
  • Detail-oriented with strong problem-solving skills.
  • Ability to work independently and as part of a team.


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