Fusion ERP Suite Specialist
6 days ago
Oracle is seeking a highly skilled Techno-Functional Support Analyst to join our team. As a key member of our customer success services, you will be responsible for providing exceptional technical and functional support to our customers.
Key Responsibilities- Provide technical and functional support to customers on complex issues related to Oracle Fusion ERP Suite of SCM products.
- Diagnose, troubleshoot, and resolve highly complex techno-functional problems.
- Collaborate with management to direct resolution of critical customer situations.
- Develop and deliver formal team training sessions to achieve knowledge transfer with teammates.
- Formal mentoring for promoting the technical and professional development of others.
- Creation and review of knowledge articles.
- 8+ years of hands-on implementation/support experience.
- Good understanding of business flows and processes.
- Excellent analytical and debugging skills for problem solving.
- Good written and spoken English communication skills.
- At least 1 to 2 Oracle Fusion SCM implementations or support exposure with hands-on experience in 2 to 3 of the following modules:
- Fusion SCM
- Fusion Procurement
- Fusion Inventory
- Added advantage with technical knowledge of SQL, PL/SQL, HDL, Extract, BI Publisher, OTBI, and Conversion.
- Comprehensive benefits package including medical, dental, and vision insurance.
- Short-term disability and long-term disability.
- Life insurance and AD&D.
- Supplemental life insurance (Employee/Spouse/Child).
- Health care and dependent care Flexible Spending Accounts.
- Pre-tax commuter and parking benefits.
- 401(k) Savings and Investment Plan with company match.
- Paid time off: Flexible Vacation and Accrued Vacation.
- 11 paid holidays.
- Paid sick leave: 72 hours of paid sick leave upon date of hire.
- Paid parental leave.
- Adoption assistance.
- Employee Stock Purchase Plan.
- Financial planning and group legal.
- Voluntary benefits including auto, homeowner, and pet insurance.
Oracle is a global company with operations in dozens of countries around the world. We are committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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