Business Operations Specialist

2 months ago

Frankfort, Kentucky, United States Kentucky Personnel Cabinet Full time
Job Description

**Job Title:** Business Operations Specialist

**Job Summary:** We are seeking a highly skilled Business Operations Specialist to join our team at the Kentucky Personnel Cabinet. As a Business Operations Specialist, you will play a critical role in evaluating business needs and requirements, developing strategies for continuous process improvement, and providing consulting services to support the delivery of business solutions.

**Key Responsibilities:**

  • Assist with the development of project delivery assets, processes, and procedures for business operations.
  • Work with team members to continuously improve assets, processes, and procedures for project delivery.
  • Embrace defined project delivery methodology through adoption and usage of templates and processes.
  • Consult with customers to gather and document project business needs using interview and questioning techniques as well as extensive writing and editing strategies to fully define requirements.
  • Develop the product and software requirements with an understanding of the underlying project assumptions, including customer expectations.
  • Coordinate with department members to understand the proposed development requirements and functional implications.
  • Assist other team members with developing software requirements.
  • Verify software requirements written by team members are logical, feasible, cohesive, and within scope of the product requirements.
  • Facilitate and participate in team reviews of software designs to ensure software requirements (and customer expectations) are fulfilled.
  • Drive the approval process for required project documentation (e.g., software requirements, use case tests, etc.), as assigned.
  • Serve as the main customer contact for all functional matters related to the project to which he/she is assigned.
  • Develop team awareness of issues affecting projects.
  • Work with other AOC staff to maintain and update product/project materials.
  • Serve an instrumental role in designing and testing work product(s).
  • Develop use cases and use case briefs.
  • Develop GUI designs.
  • Execute use cases during formal acceptance testing.
  • Conduct internal and external training, as needed.
  • Where necessary, manage and/or provide guidance to other team members.
  • Perform other duties as assigned.

**Requirements:**

  • Bachelor's degree in education, communications, or business.
  • 5 years of business consulting experience.
  • Advanced computer skills.
  • Experience working with elected officials.
  • Direct, recent experience with business process re-engineering/assessment, consulting services, training.
  • Strong familiarity with project delivery methodology and accompanying tools.
  • In-depth hands-on knowledge of the Microsoft product suite, particularly Word, Excel, PowerPoint, and Visio.
  • Working knowledge of SharePoint, a plus.
  • Experience in meeting facilitation and negotiation skills.
  • Good understanding of the organization's goals and objectives.
  • Excellent written and oral communication skills, including instructional, facilitation, and presentation.
  • Excellent interpersonal skills, with a focus on coaching/motivational skills, enthusiasm, and positive attitude.
  • Advanced time management skills.
  • Advanced understanding of service delivery and project life cycles.
  • Advanced project planning skills.
  • Advanced curriculum development skills.
  • Advanced problem-solving and conflict resolution skills.
  • Classroom training experience and/or extensive public speaking experience.
  • Highly self-motivated and directed.
  • Ability to absorb new ideas and concepts quickly.
  • Ability to present ideas in a business-friendly and user-friendly manner.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Customer-centric focus in task completion.
  • Experience working in a team-oriented, collaborative environment.
  • Advanced understanding of court processes a plus.

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