Reservations Coordinator

3 weeks ago


Asheville, North Carolina, United States Omni Hotels Full time
Reservations Agent Job Description

At Omni Grove Park Inn, we are seeking a highly motivated and detail-oriented Reservations Agent to join our team. As a Reservations Agent, you will be responsible for assisting guests with the reservation process, maximizing potential revenue, and providing exceptional customer service.

Key Responsibilities:
  • Accurately input reservations into our system within specified time periods.
  • Maximize potential room revenue by following specified selling guidelines.
  • Respond to guest calls in a timely manner and provide assistance as needed.
  • Interact with other departments to ensure seamless guest experiences.
  • Raise awareness of inventory issues and ensure accurate tracking.
  • Stay up-to-date on hotel services and events to provide informed recommendations to guests.
  • Maintain a professional and efficient working environment with open communication.
Requirements:
  • Strong keyboard skills and ability to learn multiple software systems.
  • Ability to analyze situations and make decisions that meet and exceed guest expectations.
  • Organizational skills to handle multiple tasks and prioritize responsibilities.
  • Previous hotel experience in a Reservations, Front Office, Sales, or Marketing environment is preferred.

We offer a dynamic and exciting work environment, comprehensive training, and the pride of working for a company with a reputation for exceptional service. If you are a friendly, motivated individual with a passion for serving others, we encourage you to apply for this exciting opportunity.



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