Customer Service Representative
3 weeks ago
The Customer Service Assistant Part-time will perform a variety of teller and customer service duties as needed. This role requires strong sales, service, interpersonal and communication skills. The ideal candidate will be highly proficient in the processing of teller transactions and routine customer service related tasks and functions.
Key Responsibilities- Process various teller transactions and routine customer service related tasks and functions
- Identify cross sell opportunities and respond to various customers inquiries to recommend appropriate products or solutions to meet their needs
- Open basic deposit accounts, assist with electronic banking inquiries, services and functionality, complete account maintenance and make referrals to other lines of business, etc.
- Maintain and balance a cash drawer accurately and efficiently
- Provide a high level of service to customers, coworkers and team members
- Understand and follow various policies, guidelines and procedures including security, compliance and operations
- Participate in on-going job related training programs including but not limited to sales, service, compliance and product knowledge
- Minimum of one year of teller or customer service banking experience in a branch or call center environment
- Strong sales, service, interpersonal and communication skills
- Interacts well with others and enjoys working with a variety of people in a team environment
- Strong organizational, technical and computer skills
- Adapts well to change and is able to effectively multi task
- Strong knowledge of teller and customer service processes, policies, guidelines and procedures
- Satisfactory product knowledge of banking products and service with ability for further development
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Customer Service Representative
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Customer Service Representative
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