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IT Support Specialist

2 months ago

Muskegon, Michigan, United States TEKsystems Full time
Job Summary

We are seeking a skilled IT Support Specialist to join our team at TEKsystems. As a Desktop Support Engineer, you will be responsible for providing technical support and assistance to our clients. This is a great opportunity to grow your skills and advance your career in IT.

Main Responsibilities
  • Diagnose and resolve software and hardware incidents, including operating systems and software applications
  • Swap out laptops/desktops and deploy Windows 10/11
  • Re-image Windows 11 onto machines from Windows 10
  • Assist users with IT-related incidents and take ownership of issues to implement temporary or permanent fixes
  • Accurately record and document requests using the IT service desk system
  • Install and configure new IT equipment
  • Resolve incidents with printers, copiers, and scanners
  • Maintain a high level of customer service and ensure all customers are treated efficiently and in an appropriate manner
Requirements
  • Previous experience in Helpdesk or Desktop Support or PC Technician
  • IT certifications are desirable for this role
What We Offer
  • Medical, dental, and vision benefits from day one
  • Critical Illness, Accident, and Hospital insurance
  • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability insurance
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems: We're partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.