Desktop Support Specialist in Muskegon, MI

1 month ago


Muskegon, Michigan, United States Virtual Service Operations Full time
Opportunity Overview

Virtual Service Operations is seeking a highly motivated and career-driven individual to join our growing team as a Desktop Support Specialist in Muskegon, Michigan.

Key Responsibilities
  • Provide workstation software break-fix support
  • Perform IMAC - PC install, moves, adds, and changes
  • Image loads and asset recovery
  • Asset tagging and printer support
  • Client Center (Tech Bar) support and IT service management updates
  • Other client support duties as needed to maintain workstation operations and customer satisfaction
Requirements
  • Previous working experience in desktop support is desired, with training provided for entry-level new hires
  • Knowledge of PC imaging and experience with change management and incident management
  • Experience with using tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe
  • Preferred qualifications include certified Dell technician and expertise in inventory control
What We Offer

As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.

We take pride in taking care of our employees, offering a wide variety of benefits for eligible employees related to health, retirement, professional development, and more. For more information, please visit our website at https://www.vso.com



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