Customer Service Associate
2 days ago
**About the Job**
We are seeking a highly skilled Customer Service Associate to join our team at ResourceMFG. As a key member of our customer-facing team, you will play a crucial role in delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.
Key Responsibilities:
- Manage large volumes of incoming phone calls and respond to customer inquiries in a timely and professional manner.
- Identify and assess customer needs to achieve satisfaction and resolve issues efficiently.
- Process orders, manage customer accounts, and maintain accurate records of customer interactions.
Requirements:
- One year of related experience with excellent communication and interpersonal skills.
- Proficiency in Microsoft Office, including Excel, Word, and Outlook.
- Ability to work in a fast-paced environment, multitask, and prioritize tasks effectively.
Benefits:
- Competitive hourly rate up to $24, depending on experience.
- Full medical, dental, and vision insurance.
- 5 sick days per year.
- $100 referral bonus.
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