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Information Clerk

2 months ago

Arlington, Virginia, United States Zing Recruiting Full time
Job Summary

The Information/Mail Clerk plays a vital role in ensuring the smooth operation of our organization's administrative functions.

Key Responsibilities:

  • Mail Management: Alphabetize patient mail, ensuring room numbers are accurately displayed on all pieces of mail.
  • Mail Distribution: Group mail by floors and forward to transportation for timely delivery.
  • Patient Communication: Forward mail to discharged patients' home addresses.
  • Task Prioritization: Establish priorities during daily operations, addressing time-sensitive matters first.
  • Crisis Management: Effectively triage tasks and events according to urgency level, impact on patients, and desired outcomes.
  • Cultural Competence: Recognize cultural impact on understanding and utilize interpreters and language translation devices as needed.
  • Adaptability: Assess and adjust to changes in circumstances, resources, or environment, using creativity and flexibility to remain effective.
  • Decision Making: Make choices that result in maximum completion of essential duties and minimum personal stress.
  • Confidentiality: Protect and disclose patients' protected health information (PHI) in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.

Requirements:

  • Education: High School Diploma or equivalent required.
  • Customer Service: Exemplary customer service skills, including the ability to negotiate and problem-solve.
  • Communication: Ability to communicate using clear and well-organized oral and written techniques.
  • Attention to Detail: Strong attention to detail.
  • Time Management: Ability to work within deadlines with frequent interruptions.