Bilingual Customer Service Representative

4 weeks ago


Omaha, Nebraska, United States North End Teleservices, LLC Full time
Job Summary

We are seeking a highly skilled and bilingual customer service representative to join our team at North End Teleservices, LLC. As a customer service representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Use active listening skills to understand customer needs and provide solutions.
  • Collaborate with internal teams to resolve complex customer issues.
  • Meet or exceed productivity standards and quality metrics.

Requirements:

  • Fluency in English and Spanish.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills.

Preferred Qualifications:

  • Customer service experience in a call center or similar environment.
  • Knowledge of contact center technology and software.
  • Ability to work in a team environment and provide support to colleagues.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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