Bilingual Customer Service Representative
4 weeks ago
We are seeking a highly skilled and bilingual customer service representative to join our team at North End Teleservices, LLC. As a customer service representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Use active listening skills to understand customer needs and provide solutions.
- Collaborate with internal teams to resolve complex customer issues.
- Meet or exceed productivity standards and quality metrics.
Requirements:
- Fluency in English and Spanish.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong problem-solving and analytical skills.
Preferred Qualifications:
- Customer service experience in a call center or similar environment.
- Knowledge of contact center technology and software.
- Ability to work in a team environment and provide support to colleagues.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
How to Apply:
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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