Service Supervisor

1 week ago


Columbia, Missouri, United States DH Pace Full time
Job Title: Service Supervisor - Construction and Building Materials Industry

We are seeking a highly skilled Service Supervisor to join our team at DH Pace Company, Inc. As a Service Supervisor, you will be responsible for coordinating field employees to provide exceptional service to our customers.

Key Responsibilities:
  • Customer Service Management: Establish and enforce customer service standards and expectations to ensure high-quality service delivery.
  • Leadership and Development: Provide leadership, coaching, training, and development opportunities to staff to enhance their performance and career growth.
  • Workforce Management: Efficiently manage the workforce to minimize negative labor variants and ensure compliance with company policies.
  • Inventory Management: Ensure accurate work orders and picking lists to minimize inventory investment and optimize warehouse operations.
  • Other Duties: Perform other duties as assigned by your manager to support the team's success.
Requirements:
  • Process Improvement: Proven ability to implement process improvements to enhance efficiency and productivity.
  • Communication and Organizational Skills: Excellent communication and organizational skills, with a good mechanical and mathematical aptitude.
  • Customer Representation: Ability to effectively communicate with customers and represent the company in a professional manner.
  • Leadership Experience: Minimum of 1-3 years of management or leadership experience.
  • Valid Driver's License: Must possess a valid driver's license and a good driving record.
Why DH Pace?

DH Pace Company is a leading distribution, construction, and service organization offering a complete range of door and door-related products and commercial security products. We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion. Our benefit offerings include medical, dental, and vision options, paid time off, paid holidays, floating holidays, competitive compensation, 401k retirement plan, and more.

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire. DH Pace Company, Inc. is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.


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