Bilingual IT Solutions Specialist

5 days ago


New Orleans, Louisiana, United States Bellwether Technology Full time
Company Overview

Bellwether Technology is an established IT consulting company serving small to medium-sized businesses across the region. With over 40 years of experience, we have built a reputation for delivering leading IT support and strategy to our clients. Our employee-centric culture has earned us recognition as one of the Top Workplaces by the Times-Picayune year after year.

Key Responsibilities
  • Field customer calls, emails, and trouble tickets to resolve IT-related issues
  • Troubleshoot and document knowledge base articles to improve support efficiency
  • Evaluate and escalate problems to the next level of support when necessary
  • Meet or exceed required performance criteria


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