Guest Service Professional

4 days ago


Hilton Head Island, South Carolina, United States Resort Management & Consulting Group, LLC Full time
Job Description

We are currently seeking a Guest Service Professional to join our team at Resort MC Group in Surfside Beach, SC.

The estimated annual salary for this position is $38,000 - $48,000 based on the job requirements and industry standards.

This is a part-time opportunity working 16 hours per week on Saturdays and Sundays.

Duties and Responsibilities
  1. Ensure that every interaction with an owner or guest is a positive and memorable experience.
  2. Input information into the system to update and maintain record of reservations and availability.
  3. Review expected check-ins and check-outs, noting special requests, etc.
  4. Greet owners/guests courteously when registering into the resort.
  5. Confirm unit availability and assist guests with reservations or changes.
  6. Collect and process payment for unit rentals at check-in.
  7. Receive and hold packages, deliver messages to owners, guests, and resort staff.
  8. Sort and distribute incoming mail.
  9. Answer all telephone calls professionally and transfer as needed.
  10. Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel. Relay pertinent information to incoming shift.
  11. Prepare and consistently restock the front desk with supplies, including preparing arrival packets.
  12. Maintain clean work area.
  13. Provide information on area attractions, resort amenities, rates, and special programs.
  14. Report any unresolved problems with owners/guests to management.
  15. Regular attendance, grooming standards, and safety guidelines established by the company and resort are essential to the successful performance of this position.
  16. Clear understanding of all resort emergency procedures.
  17. Comply with all company policies and procedures.


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