Guest Service Professional
4 days ago
We are currently seeking a Guest Service Professional to join our team at Resort MC Group in Surfside Beach, SC.
The estimated annual salary for this position is $38,000 - $48,000 based on the job requirements and industry standards.
This is a part-time opportunity working 16 hours per week on Saturdays and Sundays.
Duties and Responsibilities- Ensure that every interaction with an owner or guest is a positive and memorable experience.
- Input information into the system to update and maintain record of reservations and availability.
- Review expected check-ins and check-outs, noting special requests, etc.
- Greet owners/guests courteously when registering into the resort.
- Confirm unit availability and assist guests with reservations or changes.
- Collect and process payment for unit rentals at check-in.
- Receive and hold packages, deliver messages to owners, guests, and resort staff.
- Sort and distribute incoming mail.
- Answer all telephone calls professionally and transfer as needed.
- Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel. Relay pertinent information to incoming shift.
- Prepare and consistently restock the front desk with supplies, including preparing arrival packets.
- Maintain clean work area.
- Provide information on area attractions, resort amenities, rates, and special programs.
- Report any unresolved problems with owners/guests to management.
- Regular attendance, grooming standards, and safety guidelines established by the company and resort are essential to the successful performance of this position.
- Clear understanding of all resort emergency procedures.
- Comply with all company policies and procedures.
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