Hotel Service Assistant

7 days ago


Hilton Head, South Carolina, United States Aileron Management Full time

Overview

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The Holiday Inn Express Hilton Head Island is seeking a dedicated Hotel Service Assistant to provide exceptional support to various departments. As a vital member of our team, you will play a key role in maintaining the cleanliness and efficiency of our hotel.

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Salary: $15.00/hour based on experience

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Job Description:

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A typical day for a Hotel Service Assistant includes assisting housekeeping and breakfast departments with various tasks. You will be responsible for cleaning and vacuuming guest rooms, maintaining the lobby's cleanliness, and ensuring the breakfast area remains tidy. Your excellent customer service skills will enable you to respond quickly and efficiently to guests' requests.

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Responsibilities:

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• Assist housekeeping with cleaning tasks

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• Prepare and serve breakfast

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• Set up for meetings and banquets

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• Perform light groundskeeping tasks

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• Transport passengers in the hotel shuttle van

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• Respond to guests' requests promptly

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• Practice chemical safety rules and follow procedures for needles and other hazardous materials

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• Report suspicious persons, activities, or hazardous conditions to the Supervisor

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• Turn in all items found in your working area to the Front Desk

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• Follow company and safety policies and procedures

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• Report maintenance problems, safety hazards, accidents, or injuries

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• Complete safety training and certifications

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• Ensure uniform and personal appearance is clean and professional

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• Welcome and acknowledge guests according to company standards

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• Anticipate and address guests' service needs

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• Speak with others using clear and professional language

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• Support team members to reach common goals

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• Ensure adherence to quality expectations and standards

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Requirements:

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• Must be at least 18 years old

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• Attention to detail

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• Hotel experience preferred

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• Ability to work weekends and holidays

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Benefits:

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401(k) with company match

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Employee Assistance Program

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Referral Program - Earn $500 for referring someone

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Employee Recognition Program - earn gift cards

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Employee discounts

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On-Demand Pay - Access to earned wages before your regular paycheck

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Double-time pay on Company holidays - 7 per year

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IHG Brand Hotel Discounts

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About Us:

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The Holiday Inn is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career. We are an equal opportunity employer and welcome applicants from diverse backgrounds.

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Location:

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We are located on Forest Beach Drive next to the new Lowcountry Celebration Park.



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