ID Card Specialist

3 days ago


Pensacola, Florida, United States Magellan Health Full time
Job Summary

We are seeking a highly skilled ID Card Specialist to join our team at Magellan Health. As an ID Card Specialist, you will be responsible for providing professional military personnel support services to the U.S. Navy's Identification Card Administration (ICA) program.

Key Responsibilities
  • Customer Service: Serve as an ID Card/Common Access Card (CAC) customer service specialist, trained and certified by the Defense Manpower Data Center (DMDC).
  • ID Card Services: Deliver ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees, and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS).
  • Data Verification: Perform as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensure inputted data for accuracy and correctness.
  • Identity Verification: Verify the identity and eligibility of authorized DoD beneficiaries, issue DoD Identification Cards, and perform DEERS updates in accordance with DoD regulations and AFI.
  • Card Issuance: Issue and strictly control Armed Forces identification and privilege cards for all eligible personnel, including active duty military, retired military, 100% Disabled American Veteran (DAV), and respective dependents and verified contractors.
  • Equipment Maintenance: Operate and maintain RAPIDS workstations, process CACs, assist customers with questions concerning identification card eligibility, application requirements, and DEERS, and answer telephone inquiries.
  • DEERS Enrollment: Accomplish DEERS enrollment and updates for all eligible beneficiaries, reconcile erroneous DEERS information, perform PIN resets, verify and update PKI certificates, and provide other ICA services as necessary.
  • Security Management: May also be certified by DMDC as Site Security Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials.
  • Technical Support: Maintain RAPIDS equipment within the physical parameters and configurations established at the time of installation.
Requirements
  • Education: High School diploma or equivalent.
  • Experience: 1+ years' experience in a Customer Service environment.
  • Background: HR background in one of the following disciplines: Military Pay, Military Personnel, Travel Claims, or Navy Transportation.
  • Substitutions: Substitutions for HR background can be from similar experience gained in either the private sector or other Federal Agency.
  • Communication: Proficient in both oral and written communication to communicate effectively and explain complex actions regarding military entitlements, allowances, and collections.
  • Technical Skills: Working knowledge of Microsoft Office Products, i.e., Word, Excel, PowerPoint.
  • Security Clearance: Must be a U.S. citizen and possess a favorably adjudicated Tier 3 (NACLC) security investigation.


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