Desktop Support Specialist

4 weeks ago


Spring City, Pennsylvania, United States Diverse Lynx Full time
Job Summary:

At Diverse Lynx LLC, we are seeking a highly skilled Desktop Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our enterprise-level clients.

  • Excellent communication skills and the ability to work independently with minimal supervision.
  • Strong problem-solving skills and the ability to troubleshoot complex technical issues.
  • Knowledge of data center facilities infrastructure systems, including power, cooling, security, and fire-protection.
  • Experience with server and network systems, including installation, operation, and maintenance.
  • Ability to communicate effectively with local and remote support teams.

Responsibilities:

  • Provide technical support to clients via phone, email, and remote desktop sessions.
  • Troubleshoot and resolve technical issues related to desktop and network systems.
  • Collaborate with other IT teams to ensure seamless support and resolution of technical issues.
  • Develop and maintain knowledge of new technologies and trends in the IT industry.
  • Participate in on-call rotations and provide after-hours support as needed.

Requirements:

  • Minimum 5 years of experience in data center technical support.
  • College degree in Computer Science or a related field.
  • Microsoft Certified Systems Engineer (MCSE) or equivalent certification.
  • Experience with Visio and other CAD-type applications.
  • Strong communication and problem-solving skills.

We are an Equal Employment Opportunity employer and welcome applications from diverse candidates. All qualified applicants will receive due consideration for employment without any discrimination.



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