Service Advisor
17 hours ago
We are seeking an experienced Service Advisor to join our team at AKP Recruiting. The Service Advisor plays a critical role in our operations, responsible for building strong customer relationships by consulting with customers regarding their service needs.
Key Responsibilities:
- Greet customers and initiate the repair process
- Help identify mechanical problems through questioning and visual inspection
- Collaborate with technicians, foremen, parts departments, and customers
- Advise customers on necessary services for vehicle repair
- Prepare and present accurate estimates of repair
- Explain work and charges to customers upon job completion
- Process customer and warranty repair orders accurately
- Organize and prioritize shop and field technician workflow
- Communicate with shift advisers on work progress and priority
- Secure facility at close of shift
- Assist parts department with purchasing, work orders, etc.
Requirements:
- High School Graduate Required
- 3 Years of Truck or Automotive Service Writing Experience Required
Ideal Candidate:
- Positive attitude
- Solid written and verbal communication skills, including excellent customer service and phone skills
- Organized and able to manage time wisely
- Desire to succeed in a day-to-day challenging position
- Mechanical experience
- Computer skills (Excel, Word, Excede Operating System)
Benefits:
- Broad range of health (medical, dental, and vision) insurance options
- Flexible paid time off and paid holidays
- 401(K) with company match
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