Customer Service Associate

3 hours ago

LINCOLN, United States Fidelity Investments Full time
Job Description:

Do you genuinely enjoy making a difference in the lives of others while primarily working from home? If you answered “yes” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) who live within 60 miles of the Greater Omaha area including Lincoln, NE.

 

In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources.  You do not need a finance background to succeed in this role.

 

What to expect…

As a new FCA, you’ll learn about the financial services industry, develop your skills, and gain new experiences.

  • Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.
  • In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.
  • Rewards & Recognition: Your achievements will be celebrated as you progress through the program.
  • This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.

 

The Skills You Bring

  • Ability to establish rapport and relationships through effective communication
  • Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.
  • Proficiency in navigating and troubleshooting basic technology issues or systems.
  • Handle a variety of situations and conversations driving towards a resolution suitable for all
  • Self-motivated teammate with strong social skills who brings energy and passion to the team
  • Minimum 1 year of customer service experience
  • High School diploma or GED required

 

The Value You Deliver

  • A passion for helping people
  • Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making
  • Provide outstanding customer service and communication via voice or digital channels

 

Our Investments in You

Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement.

Sound too good to be true? See for yourself and learn more about our benefits offerings:

  • Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab)
  • Click to learn more about Training Opportunities at Fidelity (opens in a new tab) and how we support our associates

 

Shifts and Hours:  Monday – Friday, 40 hours per week (Must have open availability from 7:30am to 11:00pm CST). Overtime hours are encouraged during peak call periods

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.

We welcome those with experience in jobs such as Billing and Posting Clerk, Accounts Payable Clerk, and Accountant and others in the Accounting and Finance to apply.

  • Customer Service Associate

    5 months ago

    Lincoln, United States Bryan Health Full time

    We are looking for a professional and self-assured Customer Service Associate to join our team! This person represents Patient Financial Services (PFS) by answering the phone and by responding to written and face-to-face inquiries related to billing. Customer Service, Associate, Service, Retail, Healthcare, Patient, Financial

  • Customer Service Associate

    1 week ago

    Lincoln, United States Fidelity Investments Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others while primarily working from home? If you answered “yes ” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) who live within 60 miles of the Greater Omaha area including...

  • Customer Service Associate

    4 weeks ago

    LINCOLN, United States Fidelity Investments Full time

    Job Description:Do you genuinely enjoy making a difference in the lives of others while primarily working from home? If you answered “yes” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) who live within 60 miles of the Greater Omaha area including...

  • Customer Service Associate

    3 weeks ago

    LINCOLN, United States Fidelity Investments Full time

    Job Description:Do you genuinely enjoy making a difference in the lives of others while primarily working from home? If you answered “yes” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) who live within 60 miles of the Greater Omaha area including...

  • Customer Service Associate

    3 weeks ago

    LINCOLN, United States Fidelity Investments Full time

    Job Description:Do you genuinely enjoy making a difference in the lives of others while primarily working from home? If you answered “yes” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) who live within 60 miles of the Greater Omaha area including...

  • Customer Service Associate

    2 weeks ago

    LINCOLN, United States Fidelity Investments Full time

    Job Description:Do you genuinely enjoy making a difference in the lives of others while primarily working from home? If you answered “yes” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) who live within 60 miles of the Greater Omaha area including...

  • Customer Service Associate

    2 weeks ago

    Lincoln, United States Fidelity Investments Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others while primarily working from home? If you answered “yes ” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) who live within 60 miles of the Greater Omaha area...

  • Customer Service Associate

    2 weeks ago

    Lincoln, United States Fidelity Investments Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others while primarily working from home? If you answered “yes ” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) who live within 60 miles of the Greater Omaha area...

  • Customer Service Representative

    3 weeks ago

    Lincoln, United States Hannaford Supermarkets Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Hannaford Supermarkets. As a Sales Associate, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide prompt and courteous service to...

  • Customer Service Associate

    4 weeks ago

    Lincoln, Illinois, United States State Farm Insurance Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at State Farm Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving their issues in a professional and efficient manner.Key...

  • Retail Sales Associate

    4 weeks ago

    Lincoln, United States Fort Brands Full time

    The Fort is looking for enthusiastic, ambitious individuals who possess a flair for fashion and strong communication skills to become sales associate. Whether you seek a full or part-time position, The Fort is a great place to develop the skills that will allow you to succeed both personally and professionally. As a sales associate, you'll become a valuable...

  • Customer Service Associate

    4 weeks ago

    Lincoln, Nebraska, United States Hung Nguyen - State Farm Agent Full time

    Job OverviewAre you a customer-focused individual with excellent communication skills? Do you enjoy working with the public and providing prompt, accurate, and friendly service? If so, this role may be the perfect fit for you. As a State Farm Agent Team Member, you will be responsible for establishing customer relationships, providing customer service, and...

  • Customer Service Associate

    4 weeks ago

    Lincoln, United States Round1 Part time $14

    Round One Entertainment is looking to hire Customer Service Associates for our Amusement, Bowling, Food & Beverage, and Cleaning departments.Essential Duties:Assist guests at counter and game/bowling floor.Conducts alcohol and age restriction control in accordance with company policies.Conducts lost and found the procedure in accordance with company...

  • Customer Service Associate

    3 weeks ago

    Lincoln, Maine, United States Family Dollar Full time

    Customer Service Representative Role at Family DollarAs a valued member of our team, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers. Your key responsibilities will include:Providing assistance to customers with their selection of merchandiseCompleting cash register...

  • Retail Sales Associate

    4 months ago

    Lincoln, United States Fort Brands Full time

    The Fort is looking for enthusiastic, ambitious individuals who possess a flair for fashion and strong communication skills to become sales associate. Whether you seek a full or part-time position, The Fort is a great place to develop the skills that will allow you to succeed both personally and professionally. As a sales associate, you'll become a valuable...

  • Sales Associate

    4 weeks ago

    Lincoln, Nebraska, United States Westlake Hardware Full time

    About Westlake Ace HardwareWestlake Ace Hardware is a leading hardware retailer in the United States, with a rich history spanning over a century. Our company values are built on Service, Passion, Respect, Integrity, Teamwork, and Excellence, and we're looking for individuals who share these values to join our team.Job SummaryThe Sales Associate will be...

  • Customer Service

    1 month ago

    Lincoln, United States Hy-Vee Full time

    Hy-Vee - Village Dr [Retail Associate / Team Member] As a Customer Service Clerk at Hy-Vee, you'll: Weigh postal packages, run mail through meters, process certified, express, UPS, registered, and insured mail; Process Western Union orders; Sell money orders, cash payroll, personal, ADC, and social security checks; Sign on postal department, break down, and...

  • Sales & Customer Service Associate

    5 months ago

    Lincoln, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy O Street Do you have a passion for helping others? At the Massage Envy O Street franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on...

  • Customer Service Representative

    1 month ago

    Lincoln, Nebraska, United States Walgreens Full time

    Customer Service Associate at WalgreensAs a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to...

  • Part-time Sales Associate

    3 weeks ago

    Lincoln, Illinois, United States Great Lakes Ace Hardware Full time

    Job SummaryThe Sales Associate position at Great Lakes Ace Hardware is a key role in delivering exceptional customer service and driving sales growth. As a Sales Associate, you will be responsible for maintaining a high level of customer satisfaction, generating sales, and merchandising products to meet customer needs.Key ResponsibilitiesProvide outstanding...