Customer Service Liaison

4 weeks ago


Greenville, South Carolina, United States State Farm Insurance Full time
Customer Service Role at State Farm Insurance

As a Customer Relations Representative at State Farm Insurance, you will be responsible for assisting customers with their insurance needs. This includes providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. You will also process policy changes, claims, and payments accurately and efficiently. Additionally, you will maintain customer records and update information as necessary. Collaboration with team members is essential to ensure seamless customer experiences. You will also promote and cross-sell insurance products and services to meet customer needs. In the event of escalated customer complaints and concerns, you will handle them with professionalism and empathy. To provide accurate information and advice, you will stay updated on insurance policies, regulations, and industry trends. Participation in ongoing training and development programs is also required to enhance your knowledge and skills. You will contribute to a positive and collaborative work environment by maintaining a professional demeanor and attitude. This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment. If you are a customer-focused individual who is passionate about delivering exceptional service, this may be the role for you.

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