Warranty Claims Examiner

4 days ago


Austin, Texas, United States GFO Home Full time
Job Description

This position requires working closely with customers, warranty technicians, and subcontractors in a fast-paced environment. The successful candidate will be a team player that is able to achieve a high level of customer satisfaction while approving or denying warranty requests, scheduling warrantable repairs, and following up on the completion of work.

Responsibilities
  • Review all warranty claims and approve or deny claims according to the warranty policy
  • Coordinate and schedule all repairs with the Warranty Technician
  • Follow up and communicate progress and completion to the customer
  • Communicate to customers what items are not warrantable
  • Handle multiple tasks, as well as projects within designated timeframes
  • The ability to say 'no' and overcome objections in a professional manner
  • Read, interpret, and get to know our warranty manual and homeowners guide
Requirements
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills
  • Excellent time management skills with a proven ability to meet deadlines
  • Proficient with Microsoft Office Suite
  • High school diploma or equivalent
  • At least five years related experience in home building or warranty industry


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