Warranty Claims Examiner
4 days ago
This position requires working closely with customers, warranty technicians, and subcontractors in a fast-paced environment. The successful candidate will be a team player that is able to achieve a high level of customer satisfaction while approving or denying warranty requests, scheduling warrantable repairs, and following up on the completion of work.
Responsibilities- Review all warranty claims and approve or deny claims according to the warranty policy
- Coordinate and schedule all repairs with the Warranty Technician
- Follow up and communicate progress and completion to the customer
- Communicate to customers what items are not warrantable
- Handle multiple tasks, as well as projects within designated timeframes
- The ability to say 'no' and overcome objections in a professional manner
- Read, interpret, and get to know our warranty manual and homeowners guide
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills
- Excellent time management skills with a proven ability to meet deadlines
- Proficient with Microsoft Office Suite
- High school diploma or equivalent
- At least five years related experience in home building or warranty industry
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Warranty Claims Examiner
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Warranty Claims Coordinator
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Warranty Claims Specialist
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Home Warranty Coordinator
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Administrative Warranty Specialist
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