Parts Operations Manager

1 month ago

Austin, Texas, United States Tellus Equipment Solutions Full time
Job Description

Tellus Equipment Solutions is seeking a highly skilled Parts Operations Manager to lead our parts department and drive business growth.

Estimated Salary:$65,000 - $85,000 per year

Job Summary:

We are looking for a results-driven professional to manage the daily operations of our parts department. The successful candidate will have excellent leadership skills, a proven track record in inventory management, and a passion for delivering exceptional customer service.

Responsibilities:
  • Develop and Implement Effective Processes: Develop, communicate, enforce, and monitor effective parts department processes to ensure internal and external customer satisfaction.
  • Promote Parts Sales: Promote and merchandise parts and accessories in conjunction with other store locations.
  • Create Annual Goals and Budget: Create annual parts department goals and budget, in alignment with the organization's financial and operational objectives.
  • Execute Marketing Plan: Develop and execute parts department marketing plan and monitor monthly to ensure achievement of departmental goals.
  • Maintain Inventory Control System: Maintain an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures.
  • Manage Warranty Claims: Submit all parts warranty and return claims within the required time frame to receive maximum credit.
  • Maximize Order Discounts: Maximize use of all order discount programs to achieve management stock order goals.
  • Maintain Department Tools and Equipment: Ensure all department tools, equipment, and vehicles are in good working order.
  • Recruit and Develop Staff: Manage recruiting, staffing, and employee development activities for employees reporting to this position.
Requirements:
  • Experience: 1+ years experience in parts department operations.
  • Leadership Experience: Experience leading others.
  • Technical Skills: Ability to use standard desktop load applications such as Microsoft Office and internet functions.
  • Communication Skills: Ability to write and speak effectively to individuals and groups.
  • Financial Knowledge: Basic understanding of financial principles relative to parts department operations.
  • Analytical Skills: Ability to analyze and interpret internal reports.
  • Availability: Ability to work extended hours and weekends.
  • Customer Service Skills: Excellent customer service skills.
  • Education: High School Diploma or equivalent experience.

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