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Medical Supply Customer Support Specialist

2 months ago

East Wenatchee Washington, United States Norco, Inc Full time
Position Overview:

Norco, Inc. is excited to announce a signing bonus of $1,500.00 for the selected candidate in this role. This bonus is applicable to full-time direct new hires and can be discussed further during the interview process.

We are currently in search of a dedicated individual to take on the role of Medical Supply Customer Support Specialist. This position is essential for assisting both walk-in and phone-in customers with their inquiries and needs.

Key Responsibilities:
  • Welcome customers in a courteous and enthusiastic manner.
  • Promptly respond to incoming telephone calls.
  • Exhibit comprehensive knowledge of products, including their placement, availability, pricing, and usage.
  • Effectively evaluate customer requirements for products or services.
  • Provide education to patients/clients regarding medical products and services.
  • Assist customers in fitting and purchasing medical products and services.
  • Process customer orders accurately and input them into the computer system.
  • Maintain a stocked, clean, organized, and visually appealing showroom.
  • Carry out additional tasks as assigned or necessary.

Compensation:
The hourly wage is $21.00, contingent upon experience.

Work Schedule:
Monday through Friday, 8:00 AM - 5:00 PM, with an additional rotating on-call schedule.