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Director of Process Optimization

4 weeks ago

East Hanover, New Jersey, United States Novartis Full time
Job Description Summary

Novartis is seeking a highly skilled Senior Marketing Operations Leader to spearhead the development and implementation of simplified and integrated processes to enhance efficiency and traceability within a highly regulated and dynamic organization.

Key Responsibilities
  • Lead a distributed team of SMEs and globalized support teams to inspire, upskill, and create clear accountabilities.
  • Establish and execute plans to ensure working practices are executed as expected in market, develop risk assessments, and run state models.
  • Identify, plan, and implement capabilities that enable a measurable competitive advantage, reducing the time and effort of the material approval process while maintaining highest compliance standards.
  • Leverage standard methodologies and tools to support task reduction and effectiveness, such as root cause analysis, Kaizen, Artificial Intelligence, Lean manufacturing, and more.
  • Help the organization make choices through clear KPIs and insights, establishing templates, standards, and self-service/data controls frameworks, enabling consistency and self-sufficiency.
  • Represent US interests in data models for operational analytics, content taxonomy, information security, compliance reporting, and integrations to ensure all government obligations are prioritized appropriately.
  • Conform to the MAP and MarTech Governance Models, synthesizing progress and risks to elevate to leadership at regular intervals, escalating appropriately, and leading quarterly business reviews of MAP metrics and performance.
Data-Driven Decision Making

Derive qualitative and quantitative insights to trigger process, system, and skills optimization, define problem statements, use cases, and co-create solutions to increase automation and/or further reduce effort while actively mitigating risk.

Foster an Enterprise View, Scaling and Agile mindset and practice, integrate broader organizational objectives, attach meaning in decisions and day-to-day activities, lead with a customer-first mindset, and inspire positive change.

Requirements
  • 10 years of experience in pharmaceutical/biotech and/or similar regulated industry.
  • 2 years of direct people leadership in a large, networked organization.
  • Working knowledge of FDA and Pharmaceutical regulatory and compliance guidelines on advertising and promotion.
  • Deep understanding of the creative development process.
  • MS Office Suite, Proficient in PowerPoint, Qlik, Tableau, or PowerBI conversant.
  • Working knowledge of Digital Marketing Technology applications, e.g., Drupal, SalesForce Marketing Cloud, Veeva Vault PromoMats, Aprimo, Adobe Experience Cloud, etc.
  • Deep understanding of Content Supply Chain capabilities and opportunities.
  • Expert project and process management with skills in Process Engineering, Compliance, or Government Reporting.
  • Agile Scrum Product Owner or Lean Six Sigma Certified with knowledge of risk identification, mitigation, and management skills (CAPA).
Why Novartis

Our purpose is to reimagine medicine to improve and extend people's lives, and our vision is to become the most valued and trusted medicines company in the world.

We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.