Pet Care Representative

2 weeks ago


SaintBauzilledePutois, Occitanie, United States VCA Animal Hospitals Full time

Job Summary:

We are seeking a compassionate and skilled Pet Care Representative to join our team at VCA Animal Hospitals. As a key member of our client service team, you will be responsible for providing exceptional care and support to our clients and their pets.

Key Responsibilities:

Greet clients and their pets, answering questions and addressing concerns

Schedule and confirm appointments, ensuring seamless communication with clients and our medical team

Place outbound calls to follow up with clients and promote our services

Present and explain fees, processing payments and ensuring a positive client experience

Recommend and obtain products and services, including prescriptions, to meet the needs of our clients and their pets

Answer questions and educate clients on general animal husbandry and non-medical pet care

Manage medical records, charts, reports, and correspondence, maintaining confidentiality and accuracy

Requirements:

At least one year of experience in customer service or a related field

High School Diploma/GED or equivalent

Excellent listening and communication skills, with a focus on empathy and compassion

Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities

Proficiency in Microsoft Office and ability to learn new software and systems

Willingness to work non-traditional hours, including nights and weekends, to meet the needs of our clients

Ability to lift up to 40 lbs. and work in an environment with potential hazards, such as allergies and animal waste

What We Offer:

Competitive compensation and comprehensive benefits package, including medical, dental, vision, and paid time off

Opportunities for professional growth and development, with a focus on employee satisfaction and well-being

A dynamic and supportive work environment, with a team dedicated to delivering exceptional care and service to our clients and their pets

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and compassionate individual who is passionate about delivering exceptional care and service, we encourage you to apply for this exciting opportunity.


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