Pet Care Representative
2 weeks ago
Job Summary:
We are seeking a compassionate and skilled Pet Care Representative to join our team at VCA Animal Hospitals. As a key member of our client service team, you will be responsible for providing exceptional care and support to our clients and their pets.
Key Responsibilities:
Greet clients and their pets, answering questions and addressing concerns
Schedule and confirm appointments, ensuring seamless communication with clients and our medical team
Place outbound calls to follow up with clients and promote our services
Present and explain fees, processing payments and ensuring a positive client experience
Recommend and obtain products and services, including prescriptions, to meet the needs of our clients and their pets
Answer questions and educate clients on general animal husbandry and non-medical pet care
Manage medical records, charts, reports, and correspondence, maintaining confidentiality and accuracy
Requirements:
At least one year of experience in customer service or a related field
High School Diploma/GED or equivalent
Excellent listening and communication skills, with a focus on empathy and compassion
Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
Proficiency in Microsoft Office and ability to learn new software and systems
Willingness to work non-traditional hours, including nights and weekends, to meet the needs of our clients
Ability to lift up to 40 lbs. and work in an environment with potential hazards, such as allergies and animal waste
What We Offer:
Competitive compensation and comprehensive benefits package, including medical, dental, vision, and paid time off
Opportunities for professional growth and development, with a focus on employee satisfaction and well-being
A dynamic and supportive work environment, with a team dedicated to delivering exceptional care and service to our clients and their pets
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and compassionate individual who is passionate about delivering exceptional care and service, we encourage you to apply for this exciting opportunity.
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