Pet Care Specialist
3 weeks ago
We are seeking a skilled Pet Care Specialist to join our team at VCA Animal Hospitals. As a key member of our client services team, you will be responsible for providing exceptional care and support to our clients and their pets.
Key Responsibilities:
• Greet visitors and answer multiline telephones in a professional and courteous manner
• Guide clients and their pets to exam rooms, ensuring a smooth and efficient experience
• Schedule and confirm appointments, as well as place outbound calls for follow-ups and prospective clients
• Present and explain fees, including processing payments, and recommend products and services
• Answer questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
• Manage medical records, charts, reports, and correspondence, maintaining confidentiality and accuracy
Requirements:
• At least one year of proven experience in customer-facing roles
• High School Diploma/GED or equivalent
• Excellent listening and communication skills, with a compassionate and empathetic approach
• Ability to work non-traditional hours, including nights and weekends, and lift up to 40 lbs.
• Proficiency in Microsoft Office and ability to integrate new information into problem-solving
Benefits:
We offer a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), and generous employee pet discounts.
We are proud to be an Equal Opportunity Employer - Veterans / Disabled.
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