Client Service Representative
14 hours ago
We are seeking a skilled Client Service Representative to join our team at VCA Animal Hospitals. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to our clients and their pets.
Key Responsibilities:
• Greet clients and their pets in a friendly and welcoming manner
• Answer multiline telephones and respond to client inquiries
• Schedule and confirm appointments, as well as place outbound calls for follow-ups and prospective clients
• Present and explain fees, including processing payments
• Recommend, select, and obtain products and services, including prescriptions
• Answer questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
• Manage medical records, charts, reports, and correspondence
Requirements:
• At least one year of proven experience in customer service
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people, as well as awareness and understanding of others' reactions
• Proven decision-making skills to choose the most appropriate course of action
• Ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights and weekends
• Ability to lift up to 40 lbs. and be exposed to hazards associated with pets
Benefits:
We offer competitive compensation, a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more.
We are proud to be an Equal Opportunity Employer - Veterans / Disabled.
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