Help Desk Support Specialist
1 week ago
**Job Summary**
We are seeking a highly motivated and detail-oriented Help Desk Support Specialist to join our team at Computer Point. As a key member of our IT support staff, you will provide top-notch technical assistance to our clients, ensuring seamless operation of their computer systems and equipment.
Key Responsibilities:
- Provide exceptional customer service via phone, email, and in-person interactions
- Troubleshoot and resolve hardware and software issues in a timely and efficient manner
- Collaborate with other IT professionals to ensure prompt resolution of complex technical issues
- Document and maintain accurate records of support requests and resolutions
Requirements:
- 2+ years of experience in a Help Desk or technical support role
- Strong problem-solving and troubleshooting skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
Salary:** $50,000 - $65,000 per year
Location:** Jacksonville, FL
About Us: Computer Point is a leading provider of technology services and support to small to medium-sized businesses in the Jacksonville area. We pride ourselves on delivering exceptional service and building long-term relationships with our clients.
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