IT Systems Support Specialist

5 days ago


Jacksonville, Florida, United States iVenture Solutions Full time
Job Summary

iVenture Solutions is seeking an experienced IT Systems Support Specialist to join our team. As a key member of our technical staff, you will provide critical support for our clients' Microsoft server technologies, network components, and desktop applications.

About the Role

This role requires a highly skilled individual with extensive experience in supporting current Windows server technologies, client/server applications, and network environments. You will be responsible for analyzing, monitoring, and resolving issues related to Windows server-based technologies, network performance, and desktop applications.

You will also be required to install and configure Windows servers, virtualization platforms, and network components as needed to complete client projects. Additionally, you will provide help desk escalation support to System Administrators and assist the team with specific client projects as required.

Key Responsibilities
  • Support Microsoft Windows Server Technologies: Ensure the stability and performance of Windows Server 2008 R2/2012 operating systems, Exchange, DNS, and Active Directory.
  • Install and Configure Servers and Network Components: Install and configure Windows servers, virtualization platforms, and network components as needed to complete client projects.
  • Provide Help Desk Escalation Support: Provide assistance to System Administrators and clients with server, network, desktop, and line-of-business/application support.
  • Monitor Performance and Resolve Issues: Monitor the performance of Windows servers and server applications, identify root-cause issues, and resolve them.
  • Resolve Network Performance Issues: Troubleshoot and resolve network performance issues, including internet bandwidth problems, ISP issues, and firewall/router issues.
Requirements
  • Bachelor's Degree or Equivalent Experience: A bachelor's degree in a business-related field or equivalent experience is required.
  • Microsoft Certifications: Microsoft Certified Professional Status (MCSE or MCITP) is required.
  • Extensive Hands-on Experience: Extensive hands-on experience with Windows 2008 R2/2012 Server, Exchange 2003/2007 or 2010, and Windows XP/7/8 is required.
  • LAN/WAN Technologies: Experience with LAN and WAN technologies, firewalls (Cisco/SonicWALL), and virtualization platforms is preferred.
Benefits

iVenture Solutions offers a competitive salary range of $80,000 - $110,000 per year, based on experience. Other benefits include:

  • Work-Life Balance: We prioritize work-life balance, allowing you to maintain a healthy lifestyle.
  • Comprehensive Benefits Package: Our package includes paid life insurance, long-term disability, and other perks.
  • Paid Time Off: Enjoy up to four weeks of paid time off, increasing with tenure.
  • Career Development Opportunities: Regular training, certification opportunities, and career path road mapping.
About iVenture Solutions

We are a dynamic company with a strong culture and exceptional core values. As a valued employee, you will have access to a comprehensive benefits package, regular training opportunities, and a chance to grow your career.



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