Help Desk Support Specialist
2 days ago
**Job Overview**
We are looking for a Help Desk Support Specialist to join our team at ResourceMFG. In this role, you will be responsible for providing exceptional customer support and resolving technical issues in a timely and efficient manner.
Key Responsibilities:
- Manage large volumes of incoming phone calls and respond to customer inquiries in a professional and courteous manner.
- Assess customer needs and resolve issues efficiently, ensuring customer satisfaction.
- Process orders and maintain accurate records of customer interactions.
Requirements:
- One year of related experience with excellent communication and problem-solving skills.
- Proficiency in Microsoft Office, including Excel, Word, and Outlook.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
- Up to $24 per hour, depending on experience.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- 5 sick days per year.
- $100 referral bonus.
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