Customer Service Representative
2 weeks ago
At TEKsystems, we're seeking a skilled Customer Support Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients and their customers.
Key Responsibilities:- Respond to customer inquiries via phone, email, and chat regarding product support, availability, and warranty claims.
- Assist customers from initial contact to resolution, often requiring multiple touch points.
- Log call data into our computer system for accurate tracking and analysis.
- Help troubleshoot product issues and provide solutions to customers.
- Make product recommendations based on customer preferences and needs.
- 1+ year of customer service experience in a call center environment (3+ years preferred).
- Accurate typing and spelling skills.
- 6+ months of experience working in retail or supporting a product (any knowledge of baby products is a plus).
- Typing speed of 40WPM (50WPM preferred).
We're a global leader in Full-Stack Technology Services, Talent Services, and real-world application. Our team of 80,000 strong works with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. We're committed to driving change and delivering exceptional results for our clients.
TEKsystems is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment where everyone can thrive.
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