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Service Coordination Specialist

2 months ago

Toms River, New Jersey, United States REAL Properties Full time
Position Overview

Join a recognized leader in the HVAC and plumbing industry

Real HVAC Services, a trusted name in providing high-quality heating, cooling, and plumbing solutions, is expanding its team and seeking a dedicated Service Coordination Specialist to enhance our operations.

Key Responsibilities:

  • Manage incoming customer inquiries in a professional office environment, assessing needs and aligning the appropriate technician to each service request.
  • Organize and prioritize outstanding work orders for clients.
  • Facilitate communication between technicians, clients, and suppliers.
  • Address inquiries regarding products, services, pricing, and warranties.
  • Assist with invoicing and billing processes.
  • Perform additional administrative tasks as required.

Qualifications:

  • Minimum of one year of experience in a dispatching role.
  • Ability to excel in a dynamic, fast-paced setting.
  • Strong self-motivation to deliver outstanding customer service via phone while effectively directing technicians.
  • Exceptional organizational skills with the capability to manage multiple schedules.
  • Proficient listening, written, and verbal communication skills.
  • Proven track record of achieving and surpassing performance targets.
  • Experience in collecting customer data and entering it into a computer system.
  • High school diploma or GED, or a combination of relevant experience and/or advanced education.
  • Proficient in computer applications, including Microsoft Office Suite (Excel and Word).
  • Familiarity with the local area is advantageous.

What We Provide:

  • Full-time employment opportunities.
  • Engaging company events.
  • Paid time off.
  • All major holidays off.
  • IRA savings plan with a competitive match.
  • Continuous training and development opportunities.
  • High earning potential.
  • Structured work schedule.

Additional Requirements:

  • Must pass a background check.
  • Must be able to pass a drug screening.
  • Previous dispatching experience is preferred.

If you are committed to excellence and integrity in your work, we encourage you to consider this opportunity.