Technical Support Specialist
4 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at Insight Global. This role will be responsible for assisting in the execution of our Connected Device strategy, ensuring the daily operations of the department run smoothly.
Key Responsibilities- Ensure onboard devices are communicating effectively
- Collaborate with other departments and locations for device repairs and maintenance
- Identify and surface any device issues to supervisors
- Resolve device issues or discrepancies in a timely manner
- Measure partner connectivity performance and provide insights for improvement
- Review open service requests for device repairs and maintenance
- Maintain Tax Compliance for connected devices
- Perform other projects and tasks as assigned by Supervisor
- High school diploma or equivalent required, Bachelor's degree preferred
- Excellent organizational skills and attention to detail
- Experience with IOT devices and field systems preferred
- 2+ years' experience with transportation industry processes and systems
- Ability to foster strong relationships with customers and colleagues
- Ability to prioritize, multi-task, and handle multiple projects
- Proficiency with MS applications, including Word, Excel, and Outlook
- Strong communication skills, both written and verbal
- Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary and work the required schedule
$20/hour, with exact compensation varying based on skills, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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