Support Services Professional

3 days ago


Bellevue, Washington, United States thestartupcouncil Full time

The Startup Council is a vibrant community that brings together technologists, entrepreneurs, investors, and experts to empower young minds to transform their innovative ideas into successful startups.

About the Role

We are seeking a highly skilled Support Services Professional to join our team, contributing to the delivery of exceptional customer experiences through responsive and proactive support.

Job Description

In this role, you will:

  • Deliver timely and informative responses to customer web inquiries, driving long-term resolutions and enhancing customer satisfaction.
  • Develop and implement efficient processes to address customer concerns, escalating issues as necessary to ensure prompt resolutions.
  • Maintain accurate records of customer interactions, informing CS strategies and driving continuous improvement.
  • Work collaboratively with the team to identify areas for process enhancement, implementing changes to improve efficiency and customer satisfaction.
Requirements
  • Proven experience in customer support roles, with a strong track record of delivering high-quality service metrics.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex customer issues.
  • Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
Estimated Salary: $58,000 - $68,000 per annumBenefits
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Recognition and reward programs for outstanding performance.


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