Helpdesk Support Specialist

3 days ago


Beaverton, Oregon, United States TEKsystems Full time
Helpdesk Support Tier II Job Description

We are seeking a skilled Helpdesk Support Tier II to join our team at TEKsystems. As a Helpdesk Support Tier II, you will be responsible for providing technical support to our clients, troubleshooting computer errors, and resolving issues in a timely and efficient manner.

Key Responsibilities:

  • Diagnose and troubleshoot computer errors and issues
  • Install, configure, and upgrade PC software and operating systems
  • Provide technical support over the phone or web to end-users
  • Use remote support software to troubleshoot and resolve issues
  • Assist end-users with password changes and printer installations
  • Document resolution steps and notes for escalations

Requirements:

  • 2-4 years of helpdesk experience or working with a helpdesk/IT provider
  • Previous MSP experience required
  • Good understanding of Windows Server environments (SBS, 2003, 2008 R2 & 2012)
  • Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools)
  • Experience with Windows 7, Windows 8, and Microsoft Office 365, Azure, and other application support skills
  • Network+ and/or Microsoft Certifications (MS-900, MS-102) preferred

About TEKsystems:

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. We are an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.


  • IT Support Specialist

    3 weeks ago


    Beaverton, Oregon, United States Lumencor Full time

    IT Support SpecialistLumencor, Inc. is seeking a skilled IT Support Specialist to join our team in Beaverton, OR. As an IT Support Specialist, you will be responsible for installing, upgrading, and troubleshooting hardware and software systems, providing on-site and remote support to our internal customers, and contributing to IT projects aimed at...

  • IT Support Specialist

    2 weeks ago


    Beaverton, Oregon, United States Lumencor Full time

    IT Support SpecialistLumencor, Inc. is seeking a skilled IT Support Specialist to join our team in Beaverton, OR. As an IT Support Specialist, you will be responsible for installing, upgrading, and troubleshooting hardware and software systems, providing on-site and remote support to our internal customers, and contributing to IT projects aimed at...


  • Beaverton, Oregon, United States STAR Autism Support LLC Full time

    Job Title: Strategic Account Executive - Autism Support SpecialistJob Summary:We are seeking a highly motivated and experienced Strategic Account Executive to join our team at STAR Autism Support LLC. As a Strategic Account Executive, you will be responsible for developing and maintaining relationships with key decision-makers in K-12 school districts,...


  • Beaverton, Oregon, United States US Tech Solutions Full time

    Job Title: AV Desktop Support Specialist Job Summary: We are seeking an experienced AV Desktop Support Specialist to join our team at US Tech Solutions. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients. Key Responsibilities: * Provide technical support to clients via phone, email, and...

  • IT Support Specialist

    3 weeks ago


    Beaverton, Oregon, United States Atmosera Full time

    IT Support SpecialistAtmosera is seeking a skilled IT Support Specialist to join our team. As a key member of our internal IT department, you will be responsible for providing technical support to our employees, troubleshooting and resolving technical issues, and maintaining our company's IT infrastructure.Key Responsibilities:Provide technical support to...


  • Beaverton, Oregon, United States Atmosera Full time

    Job SummaryAtmosera is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to internal employees, troubleshooting and resolving technical issues, and maintaining the company's Corp IT infrastructure.Key ResponsibilitiesProvide technical support to internal employees...


  • Beaverton, Oregon, United States Tualatin Hills Park & Recreation District Full time

    Job Title: Inclusion Support SpecialistsAt Tualatin Hills Park & Recreation District, we are seeking highly motivated and compassionate Inclusion Support Specialists to join our team. As an Inclusion Support Specialist, you will play a vital role in supporting individuals with physical, developmental, or emotional disabilities in our recreational...


  • Beaverton, Oregon, United States Tualatin Hills Park & Recreation District Full time

    About the RoleTualatin Hills Park & Recreation District is seeking highly motivated and compassionate individuals to join our team as Inclusion Support Specialists. As an Inclusion Support Specialist, you will play a vital role in providing support to individuals with physical, developmental, or emotional disabilities in our recreational programs.Key...


  • Beaverton, Oregon, United States SNC-Lavalin Full time

    Job Title: Operations Support SpecialistWe are seeking a highly organized and detail-oriented Operations Support Specialist to join our team. As an Operations Support Specialist, you will provide administrative support to the Section Lead and contribute to the success of our projects.Key Responsibilities:Provide support to the Section Lead through...


  • Beaverton, Oregon, United States IMS People Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at IMS People. As an Administrative Support Specialist, you will play a critical role in ensuring the smooth operation of our office and providing exceptional support to our employees.Key ResponsibilitiesGeneral Support:Provide administrative...


  • Beaverton, Oregon, United States BankInfoSecurity Full time

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at BankInfoSecurity. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesCustomer Support: Respond to customer inquiries and resolve technical issues in a...


  • Beaverton, Oregon, United States State of Oregon Full time

    Job Summary:We are seeking a highly skilled and detail-oriented Administrative Support Specialist to join our team at the State of Oregon. As an Administrative Support Specialist, you will be responsible for providing administrative support to our staff, including local tech support, routine troubleshooting, and financial responsibilities.Key...


  • Beaverton, Oregon, United States SNC-Lavalin Full time

    Operations Support SpecialistWe are seeking a highly organized and detail-oriented Operations Support Specialist to join our team in Beaverton, OR. As a key member of our operations team, you will provide critical support to our Section Lead and project teams, ensuring seamless execution of projects and processes.Key Responsibilities:Process purchase orders...


  • Beaverton, Oregon, United States Arco Iris Spanish Immersion School Full time

    Educational Support Specialist Job OverviewThe Educational Support Specialist (ESS) collaborates with the Lead Educator to execute a comprehensive educational program, aids in classroom organization, engages with students in focused groups, and oversees student activities to ensure a secure learning environment. The ESS adheres to established protocols under...


  • Beaverton, Oregon, United States VanderHouwen Full time

    About the RoleWe are seeking a detail-oriented Operations Support Specialist to join our team at VanderHouwen. As a key member of our operations team, you will be responsible for creating, editing, and maintaining clear and concise work instruction documents and SOPs to ensure compliance with organizational standards.Key Responsibilities:Collaborate with...


  • Beaverton, Oregon, United States SNC-Lavalin Full time

    About the RoleWe are seeking a highly organized and detail-oriented Project Support Specialist to join our team at SNC-Lavalin. As a key member of our operations team, you will provide critical support to our Section Lead and contribute to the success of our projects.Key ResponsibilitiesProvide administrative support to the Section Lead, including data...


  • Beaverton, Oregon, United States One Ten Inc Full time

    About the Role:We are seeking a highly skilled and experienced Administrative Support Specialist to join our team at One Ten Inc. As a key member of our administrative team, you will provide exceptional support to our leadership and staff, ensuring the smooth operation of our day-to-day activities.Key Responsibilities:Manage complex calendars, coordinate...


  • Beaverton, Oregon, United States Cognizant Full time

    About the Role:Cognizant is seeking a highly skilled Deskside Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing technical support and expertise to our end-users, VIPs, and their administrative assistants.Key Responsibilities:Monitor intake channels to quickly respond to any question or problem...


  • Beaverton, Oregon, United States SNC-Lavalin Full time

    About the RoleWe are seeking an experienced Operations Support Specialist to join our team at SNC-Lavalin. As a key member of our project controls team, you will be responsible for providing support to the Section Lead through information accumulation, data entry, analysis, and problem-solving for work planning and control.Key ResponsibilitiesProcess...


  • Beaverton, Oregon, United States SNC-Lavalin Full time

    About the RoleWe are seeking a highly skilled Operations Support Specialist to join our team at SNC-Lavalin. As a key member of our project controls team, you will be responsible for providing critical support to our project management team.Key ResponsibilitiesProcess purchase orders and change requests in our project management system, adhering to standard...