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Bilingual Insurance Customer Support Specialist

2 months ago

Hillsboro, United States Elizabeth A. Hardy Agency, LLC Full time
Job Overview

We are looking for a Bilingual Insurance Customer Support Specialist to provide exceptional service to our clients. In this role, you will assist customers by delivering support and information regarding their insurance policies while also identifying potential sales opportunities. A Property & Casualty License is required or must be obtained within 30 days of employment.


Key Responsibilities:

  • Manage payment processing and address billing inquiries
  • Offer detailed information about policyholders' insurance plans and facilitate policy modifications
  • Assist clients in filing claims
  • Maintain and update customer records based on interactions
  • Enhance and sustain a comprehensive understanding of insurance products and services
  • Identify and pursue sales opportunities

Required Qualifications:

  • Prior experience in customer service, sales, or related fields
  • Strong ability to establish rapport with clients
  • Proficient in prioritizing tasks and managing multiple responsibilities
  • Exhibit a positive and professional attitude
  • Exceptional written and verbal communication skills