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Customer Service Representative

1 month ago

Acworth, Georgia, United States NorthPoint Search Group Inc Full time

Job Description:

Entry-Level Customer Service Professional

Are you looking to start your career in the medical device industry with a leading company? We are seeking an Entry-Level Customer Service Professional to join our team.

Key Responsibilities:

  1. Customer Engagement: Interact with customers in a friendly and professional manner through various communication channels to address inquiries and provide information.
  2. Product Knowledge: Learn about our cutting-edge medical devices and services to effectively educate customers on their features and benefits.
  3. Training and Development: Participate in our comprehensive training program to equip you with the knowledge and skills needed to excel in the medical device industry.
  4. Order Processing: Facilitate order processing, including order entry, tracking, and ensuring timely and accurate deliveries.
  5. Problem Solving: Collaborate with the team to resolve customer issues and concerns, ensuring customer satisfaction.
  6. Data Management: Maintain accurate and organized customer records and data in our CRM system.
  7. Sales Support: Work closely with our sales team to support their efforts in meeting customer needs and achieving sales targets.

Qualifications:

  1. Education: High school diploma or equivalent. Some college coursework is a plus but not required.
  2. Experience: No prior customer service experience is necessary. We are looking for candidates with a strong willingness to learn and grow in the role.
  3. Communication Skills: Excellent verbal and written communication skills.
  4. Customer-Focused: A passion for delivering exceptional customer service and a commitment to customer satisfaction.
  5. Tech-Savvy: Comfortable using various software tools, including Microsoft Office Suite.
  6. Team Player: Ability to work effectively as part of a collaborative team.

Benefits:

  • Comprehensive Training: We provide a structured training program to equip you with the skills and knowledge you need to excel.
  • Career Pathway: Enjoy opportunities for career progression within our organization, with a clear pathway for growth.
  • Employee Benefits: Access to medical, dental, and vision (MDV) insurance, 401(k), and other benefits.
  • Positive Culture: Join a supportive and inclusive work environment where your contributions are valued.