Licensing Representative

2 weeks ago


Iowa, United States Genworth Financial Full time
About the Role

At Genworth Financial, we're committed to empowering families to navigate the aging journey with confidence. As a Licensing Representative, you'll play a crucial role in delivering exceptional customer service and capabilities to our policyholders. Your primary responsibility will be to handle inbound calls, emails, and transactions as a frontline contact, providing a professional, accurate, and compliant experience.

Key Responsibilities
  • Process Producer appointments, commission payments, and agent maintenance tasks in accordance with federal, state, and company guidelines.
  • Remain current on changes to product offerings, processes, and operational procedures to ensure compliance with regulations.
  • Communicate effectively with customers, team members, leaders, and other departments while applying email and call quality standards.
  • Perform in a manner that strives to meet and/or exceed department phone, email, and transaction response standards for speed and accuracy.
  • Research problems in multiple systems, add clear and concise history notes/documentation, and determine the most applicable resolution or escalation as needed.
  • Identify and escalate trends and potential customer issues to leadership.
  • May perform complex agent/firm complaint research to resolve complaints timely.
Requirements
  • High School Diploma or equivalent.
  • Basic office and computer skills.
  • 1+ years previous customer service experience.
  • Excellent verbal and written communication skills.
  • Ability to multi-task, problem solve, work in a team environment, have high attention to detail, and work in a fast-paced, high-volume atmosphere.
  • Available to work flexible hours when required: between 8:30 a.m. and 6:00 p.m. EST.
  • Available for opportunities to work overtime as business needs may present.
  • Previous experience in the insurance industry preferred.
  • Bachelor's or Associate degree preferred.
  • AHIP and/or LOMA courses preferred.
Benefits and Well-being

Genworth Financial employees make a difference in people's lives every day. We're committed to making a difference in our employees' lives.

  • Competitive Compensation & Total Rewards Incentives.
  • Comprehensive Healthcare Coverage.
  • Multiple 401(k) Savings Plan Options.
  • Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded).
  • Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off, and Paid Family Leave.
  • Disability, Life, and Long Term Care Insurance.
  • Tuition Reimbursement, Student Loan Repayment, and Training & Certification Support.
  • Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management).
  • Caregiver and Mental Health Support Services.


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