Licensing Representative
2 weeks ago
At Genworth Financial, we're committed to empowering families to navigate the aging journey with confidence. As a Licensing Representative, you'll play a crucial role in delivering exceptional customer service and capabilities to our policyholders. Your primary responsibility will be to handle inbound calls, emails, and transactions as a frontline contact, providing a professional, accurate, and compliant experience.
Key Responsibilities- Process Producer appointments, commission payments, and agent maintenance tasks in accordance with federal, state, and company guidelines.
- Remain current on changes to product offerings, processes, and operational procedures to ensure compliance with regulations.
- Communicate effectively with customers, team members, leaders, and other departments while applying email and call quality standards.
- Perform in a manner that strives to meet and/or exceed department phone, email, and transaction response standards for speed and accuracy.
- Research problems in multiple systems, add clear and concise history notes/documentation, and determine the most applicable resolution or escalation as needed.
- Identify and escalate trends and potential customer issues to leadership.
- May perform complex agent/firm complaint research to resolve complaints timely.
- High School Diploma or equivalent.
- Basic office and computer skills.
- 1+ years previous customer service experience.
- Excellent verbal and written communication skills.
- Ability to multi-task, problem solve, work in a team environment, have high attention to detail, and work in a fast-paced, high-volume atmosphere.
- Available to work flexible hours when required: between 8:30 a.m. and 6:00 p.m. EST.
- Available for opportunities to work overtime as business needs may present.
- Previous experience in the insurance industry preferred.
- Bachelor's or Associate degree preferred.
- AHIP and/or LOMA courses preferred.
Genworth Financial employees make a difference in people's lives every day. We're committed to making a difference in our employees' lives.
- Competitive Compensation & Total Rewards Incentives.
- Comprehensive Healthcare Coverage.
- Multiple 401(k) Savings Plan Options.
- Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded).
- Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off, and Paid Family Leave.
- Disability, Life, and Long Term Care Insurance.
- Tuition Reimbursement, Student Loan Repayment, and Training & Certification Support.
- Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management).
- Caregiver and Mental Health Support Services.
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Licensing Representative
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Iowa, United States Genworth Financial Full timeAbout the RoleAt Genworth Financial, we're committed to empowering families to navigate the aging journey with confidence. As a Licensing Representative, you'll play a crucial role in delivering world-class customer service and capabilities to our policyholders. Your primary responsibility will be to handle inbound calls, emails, and transactions as a...
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