Business Risk and Control Manager

4 days ago


Wilmington, Delaware, United States Citigroup Inc Full time
Job Summary

The Business Loans Risk and Control Senior Manager plays a pivotal role in ensuring the effective management of operational risk within the organization. This strategic professional is responsible for establishing and overseeing the application of operational risk policies, technology, and tools to minimize losses from failed internal processes, inadequate controls, and emerging risks.

Key Responsibilities
  • Establishes and oversees the application of operational risk policies, technology, and tools to create lasting solutions for minimizing losses.
  • Independently assesses risks and drives actions to address the root causes that persistently lead to operational risk losses.
  • Serves as a subject matter expert for Issues Management (KPI/KRI/Corrective Action Plans).
  • Resolves transactional level escalations coming from the vendor or internal partners.
  • Analyzes a multitude of scorecards/performance management tools to mitigate exposure (risk/financial/regulatory).
  • Monitors goals are met through performance, risk, and relationship oversight of the extended supply chain.
  • Collaborates to resolve any issues which fall within the terms of the contract.
  • Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements.
Requirements
  • 6-10 years of experience in risk management and control.
  • Ability to multi-task and manage multiple projects simultaneously.
  • Excellent verbal and written communication skills.
  • Business writing experience preferred.
  • Strong working knowledge of Microsoft Excel and other Office applications.
  • In-depth knowledge of Loan Operations processes and technology platforms supporting the Operations.
  • Knowledge of Loan Products, Loan Operations processes, including LSTA, LMA, lending standards, regulations, and/or internal audit experience.
  • Project management and governance experience with demonstrated ability to achieve and exceed critical milestones.
  • Outstanding leadership, communication, and influencing skills.
Education

Bachelor's/University degree, Master's degree preferred.

The Business Loans Risk and Control Senior Manager is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family



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