Customer Service Representative

3 days ago

Pagosa Springs, Colorado, United States Wyndham Destinations Full time

Deliver Exceptional Guest Experiences

As a PBX Operator at Wyndham Pagosa Springs Resort, you will be the first point of contact for our guests, setting the tone for their entire vacation experience. Your warm welcome, excellent service, and contagious smile will make a lasting impression on our visitors from around the world.

Your Key Responsibilities:

  • Provide warm and friendly welcomes to guests, ensuring a seamless registration process
  • Offer information about the resort and nearby attractions, helping guests make the most of their stay
  • Process cash and credit card transactions accurately and efficiently
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
  • Complete all check-out procedures, verifying correct charges and credits in guest folios
  • Reserve and confirm reservations for individuals and/or groups
  • Provide guests with room rate quotes and respond to their inquiries and concerns in a timely and professional manner
  • Promote teamwork and quality service through daily communications and coordination with other departments

What We're Looking For:

  • Professional appearance and a positive, can-do attitude
  • Excellent communication skills with the ability to read, write, and understand English
  • Ability to solve problems with a minimum of supervision
  • Basic math skills and knowledge of proper cash handling procedures
  • Ability to multitask and work in a fast-paced environment
  • Attention to detail and strong organizing skills
  • Basic computer and office skills
  • Hotel hospitality front office system knowledge a plus
  • Ability to work independently or with others as needed

Why Work with Us?

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week, including medical, dental, vision, flexible spending accounts, life and accident coverage, disability, paid time off, parental leave, and holidays. We also offer a 401(k) with employer match, legal and identity theft plan, voluntary income protection benefits, wellness program, and employee assistance program.

Compensation: Generally starting at $18.50 per hour, with the actual hourly rate set based on a variety of factors, including experience, education, skills, training, and work location.

Where Memories Start with You:

Hospitality is at the heart of all we do at Wyndham Destinations. We deliver excellence, take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

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