Fire Protection Systems Technician

1 week ago

Raleigh, North Carolina, United States Johnson Controls International Full time
Job Overview

Be part of a transformative team

At Johnson Controls International, we are committed to innovation and excellence. Our team is dedicated to delivering effective solutions that enhance safety and efficiency in various environments. We invite you to contribute your expertise and be a part of our mission to make a significant impact.

What We Provide:

  • Competitive Compensation Package
  • Comprehensive Training Programs
  • Opportunities for Global Career Advancement
  • Company Vehicle (when applicable)
  • Incentives for Employee Referrals
  • Extensive Benefits Package
  • Medical, Dental, and Vision Coverage
  • Health Savings Account (HSA) Options
  • Life Insurance Coverage
  • 401(k) Plan with Employer Match
  • Short-Term and Long-Term Disability Benefits
  • Employee Support Programs
  • Wellness Initiatives
  • And Additional Perks

Key Responsibilities:

  • Respond to service requests from the Service Resource Center, including initial assessments of equipment/system issues.
  • Communicate with customer representatives to clarify equipment/system malfunctions.
  • Diagnose and execute repairs on electronic fire alarm systems and related building safety products at client locations.
  • Adhere to established troubleshooting protocols and consult technical manuals, part manuals, and modification notices to resolve issues.
  • Service, troubleshoot, and install various manufacturers' Fire & Life Safety systems, including SimplexGrinnell.
  • Interpret blueprints, diagrams, specifications, and operational manuals effectively.
  • Provide exceptional customer service by maintaining clear communication with district staff and clients to ensure satisfaction.
  • Complete Service Acknowledgements accurately using communication devices such as smartphones and laptops.
  • Secure customer signatures upon completion of service assignments.
  • Participate in a scheduled on-call rotation and assist in training or mentoring fellow service team members.
  • Perform additional duties as required.

Qualifications:

Required:

  • Minimum of 3 years of documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
  • Proficiency in reading and interpreting blueprints, submittals, and operational manuals. Familiarity with test equipment, multi-meters, digital analyzers, and commissioning devices.
  • High School Diploma or equivalent.
  • Ability to follow both verbal and written instructions effectively.
  • Capability to perform physical tasks, including lifting and moving equipment and tools weighing up to 50-70 lbs.
  • Willingness to work in various positions, including climbing ladders and working in confined spaces.
  • Strong customer service orientation.
  • Maintain truck inventory to ensure prompt response to client needs.
  • Commitment to adhering to safety guidelines and procedures.
  • Excellent organizational skills, a positive attitude, and a quick learning ability.

Preferred:

  • NICET Level II certification is highly desirable.

#TechHiring

Johnson Controls International plc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.

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