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Multilingual Sales and Service Representative

2 months ago

Allentown Pennsylvania, United States Fulton Bank Full time
About the Role

Fulton Bank is seeking a highly skilled and multilingual Sales and Service Representative to join our team. As a key member of our Financial Center, you will be responsible for providing exceptional customer experiences, driving sales and referrals, and building strong relationships with our clients.

Key Responsibilities
  • Assist clients with teller transactions accurately and in accordance with bank policy and procedure.
  • Drive proactive sales/referral conversations through internal and outbound interactions, including appointment setting and effective lobby engagement.
  • Advance personal knowledge of sales techniques and utilize the CRM system and other resources to foster relationship building conversations with customers.
  • Provide ongoing support to customers regarding products and services, including opening new accounts, performing customer maintenance requests, and assisting with operational activities.
  • Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures.
  • Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.
Requirements
  • High School Diploma or equivalent.
  • 1 or more years of customer service or sales experience.
  • 6 to 12 months of cash handling experience.
What We Offer

Fulton Bank offers a comprehensive benefits package, including medical plans, flexible spending accounts, dental and vision insurance, life insurance, 401(k) program, paid time off, and more. We are an equal opportunity employer and are committed to providing equal employment opportunity for all qualified persons.